Shipping policy

When will my order be processed?

The order will be processed within 2-5 working days after placing the order and shipped on the second day after processing.

 

Please allocate more time during holidays and promotional seasons to process your orders.

 

Delivery Confirmation

 

After the product you purchased is shipped, we will immediately send you a shipping confirmation email so that you can track the shipping status. The shipping cost depends on the weight of the package and the delivery location. The customer is responsible for all customs duties and taxes related to international orders.

 

track

 

As the recipient, you will be fully responsible for tracking your order and submitting necessary requirements to customs or courier companies. Otherwise, if the order is marked as returned to the sender or cannot be successfully delivered due to the recipient's inability to follow up or fail to submit necessary requirements or notifications to the courier company, we will not be able to process any refund or exchange free of charge, and you may need to place a new order.

 

delivery

 

Your local customs may require additional documents and time to clear your package, which may delay the estimated delivery time.

 

Your order may be delivered to you by the local post office or local courier company. According to your region, most orders will be delivered through your local postal service, so the package will be received together with your regular mail. If you are not at home during the delivery period, the postal service may leave a notification card informing you how and where to pick up the package.

 

Taxes and tariffs

 

After the package arrives in the destination country/region, import taxes, tariffs, and related customs fees may be charged. These fees are determined by the customs of the specific destination.

 

The payment of these fees and taxes is the responsibility of the recipient, and we will not bear any costs at Auspicious. For more detailed information about fees, please contact your local customs.

 

Customs and regulations

 

It is your responsibility to review the restricted items in the local postal regulations, as we are not responsible for any items that are not accepted in a specific country/region.

 

Foreign transaction costs

 

If your credit card account uses a currency other than the US dollar, you may be charged at a different exchange rate than what is quoted on our website. You may also need to pay foreign currency transaction fees. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees that your bank or issuing company may charge you. For more detailed information on foreign transaction fees, please contact your bank.

 

Our store prices are displayed in your local currency, but when you checkout, they are displayed in US dollars. All transactions will be processed in US dollars through PayPal on the checkout page.

 

Cancel/Change

 

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we are fast! Once our warehouse processes your order, we will not be able to make any changes.

Please note that any packaged or shipped orders cannot be cancelled.